Perspectives for leaders building a better digital workplace.
Featured
Our perspective
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Why Digital Friction Is Becoming a Board-Level Risk in 2026
Small technology frustrations add up. Why leaders now treat them as an early warning about how well the business is running.
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The First 90 Days That Set DEX Up for Long-Term Success
The first three months shape how a DEX program is owned, prioritized and measured long after rollout. What a confident start looks like.
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Why Most DEX Dashboards Don’t Drive Action
Visibility is a sign of progress. The next step is connecting what dashboards show to ownership and action that runs every day.
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What Digital Employee Experience Really Means in 2026
DEX has matured from an emerging idea into an enterprise capability. What that means for ownership, discipline and execution.
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How to Tell a DEX Platform from a Relabeled Monitoring Tool
How to tell platforms built for DEX from monitoring tools with a new label, and why the difference matters.
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Why Your DEX Partner Is the Difference Between Insight and Outcomes
Choosing a platform is half the decision. The partner beside you shapes whether insight turns into outcomes.
The questions DEX leaders are asking right now. Answered.
Big questions deserve better than a vendor slide deck. Here’s what we’re answering first, in the open, from inside real enterprise DEX programs.
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What is the future of DEX?
Where the discipline goes once every enterprise has the data, and what separates the programs that compound from the ones that stall.
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AI and DEX: what changes, and what is hype?
Which parts of the employee experience AI can run on its own today, which still need a practitioner, and how to tell the difference.
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How do you prove DEX value to a CFO?
The measures that survive a finance review: tickets, licences, time, retention, and the ones that don’t.
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Who should own DEX inside the enterprise?
Service desk, workplace, operations or someone new. The ownership models we see working, and the one that never does.
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Why do most DEX dashboards never turn into action?
The gap between seeing a problem and fixing it at scale, and how automation and governance close it.
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How do personal IT agents change the service desk?
What happens to tickets, triage and the people who handle them when employees get an agent of their own.
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What does a DEX operating model look like at scale?
Roles, rhythms and decision rights for a program that has to work across regions, business units and vendors.
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How does DEX change security, onboarding and M&A?
Three places where experience data is already making decisions faster, and how to put it to work there.
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How do you keep a DEX program improving after year one?
Why value flattens after the first fixes, and the practices that keep it climbing.
The road to November
- October 2026Research and interviews with practitioners, customers and partners
- Early November 2026The first answers go live, starting with the future of DEX and AI and DEX
- November 2026The full insights series: articles, leadership briefs and downloads
- And thenA new question answered every month
Have a question you want answered first? Tell us and we’ll put it on the list.