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Build the Future of DEX.

Join experienced practitioners, builders, strategists, and engineers helping enterprises turn Digital Employee Experience into measurable outcomes.
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Our Mission

Ellipsys is a Digital Employee Experience specialist. We partner with enterprises to transform their digital environments, streamline IT operations, and turn DEX insight into measurable business outcomes.

We are growing, and the people who join us now will shape how we deliver for customers for years to come. That means real ownership, visible contribution, and the chance to build alongside a team that has spent its career in enterprise technology.

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financial-services
Deep DEX Specialization

Digital Employee Experience is all we do. That focus gives every role a clear purpose and every team member the depth to become a genuine expert in the field.

it
A Practitioner-Built Team

Ellipsys was founded by veterans of the DEX market and is staffed by people who have delivered these programs inside global enterprises. You will learn from, and work alongside, experienced enterprise technology leaders.

cutting-edge
Visible Contribution as We Grow

We are a growing company where your work is seen. Individual contributions shape customer outcomes, our delivery practice, and the direction of the business.

Why Ellipsys

Why Join Ellipsys

What you can expect from working here.
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Current Opening

Service Delivery Director

Services Delivery · Remote within the United States

Own service delivery for Ellipsys customers end to end, build trusted relationships, and turn DEX programs into measurable outcomes.

 

As Service Delivery Director, you own the successful delivery of Ellipsys services to our customers. You run day-to-day service delivery operations, act as the primary point of contact for service matters, and make sure every engagement is implemented, supported, and optimized to deliver the outcomes each customer set out to achieve. Customers rely on you to keep their DEX program on track, and you carry the standard of quality that Ellipsys is known for.

  • Manage Service Delivery: Oversee the delivery of services to customers, ensuring service levels are met and customer expectations are exceeded across the full lifecycle, from onboarding to ongoing support and optimization.
  • Customer Relationship Management: Build and maintain strong relationships with customers as the primary point of contact for service-related issues, providing tailored solutions and support.
  • Service Improvement: Identify opportunities to improve service delivery processes, gather customer feedback, implement best practices, and maintain service delivery documentation.
  • Issue Resolution: Proactively address and resolve service-related issues, manage escalations, and keep customers informed of progress.
  • Team Coordination: Coordinate with sales, support, and product development to ensure seamless service delivery aligned with customer needs and business goals.
  • Reporting: Track and report on service delivery metrics, customer satisfaction, and KPIs; maintain dashboards and present actionable insights to senior management.

  • Experience: Substantial relevant experience in service delivery, customer success, or enterprise IT services, including senior service-delivery leadership, ownership of day-to-day operations, trusted customer relationships, and a record of measurable outcomes.
  • Technical Knowledge: Familiarity with leading Digital Employee Experience (DEX) platforms, cloud platforms (Azure, Office 365, AWS), and working knowledge of PowerShell or Bash scripting for automation.
  • Cross-Functional IT Knowledge: Experience working with IT teams across networking, security, applications, and infrastructure to deliver business outcomes through technology.
  • Networking & IT Systems: Strong technical understanding of networking principles, IP networking, wireless protocols, and local/wide-area networking systems.
  • Customer-Centric Approach: Strong focus on customer satisfaction and the ability to build trust and rapport while addressing customer needs.
  • Problem-Solving, Communication & Organizational Skills: Ability to resolve issues quickly and creatively, communicate complex information clearly to varied audiences, and manage multiple priorities effectively.

Service delivery is where our promise to customers becomes real, which makes this one of the most important roles at Ellipsys. You will shape customer satisfaction and service quality directly, work closely with sales, support, and product development, and play a defining part in how Ellipsys grows. You will do it alongside experienced practitioners, builders, strategists, and engineers who have spent their careers in enterprise technology.

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