Perspectives for leaders building a better digital workplace.
Featured
Nexthink Experience ’26: Executive Briefing
Three upgrades you can use today, two new products due in 2027, and what each one means for your teams. Our own recap of the Experience ’26 keynote.
Our perspective
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The First 90 Days That Set DEX Up for Long-Term Success
The first three months shape how a DEX program is owned, prioritized and measured long after rollout. What a confident start looks like.
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Why Digital Friction Is Becoming a Board-Level Risk in 2026
Small technology frustrations add up. Why leaders now treat them as an early warning about how well the business is running.
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Why Most DEX Dashboards Don’t Drive Action
Visibility is a sign of progress. The next step is connecting what dashboards show to ownership and action that runs every day.
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What Digital Employee Experience Really Means in 2026
DEX has matured from an emerging idea into an enterprise capability. What that means for ownership, discipline and execution.
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How to Tell a DEX Platform from a Relabeled Monitoring Tool
How to tell platforms built for DEX from monitoring tools with a new label, and why the difference matters.
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Why Your DEX Partner Is the Difference Between Insight and Outcomes
Choosing a platform is half the decision. The partner beside you shapes whether insight turns into outcomes.
The questions DEX leaders are asking right now. Answered.
Big questions deserve better than a vendor slide deck. Here’s what we’re answering first, in the open, from inside real enterprise DEX programs.
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What is the future of DEX?
Where the discipline goes once every enterprise has the data, and what separates the programs that compound from the ones that stall.
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AI and DEX: what changes, and what is hype?
Which parts of the employee experience AI can run on its own today, which still need a practitioner, and how to tell the difference.
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How do you prove DEX value to a CFO?
The measures that survive a finance review: tickets, licences, time, retention, and the ones that don’t.
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Who should own DEX inside the enterprise?
Service desk, workplace, operations or someone new. The ownership models we see working, and the one that never does.
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Why do most DEX dashboards never turn into action?
The gap between seeing a problem and fixing it at scale, and how automation and governance close it.
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How do personal IT agents change the service desk?
What happens to tickets, triage and the people who handle them when employees get an agent of their own.
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What does a DEX operating model look like at scale?
Roles, rhythms and decision rights for a program that has to work across regions, business units and vendors.
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How does DEX change security, onboarding and M&A?
Three places where experience data is already making decisions faster, and how to put it to work there.
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How do you keep a DEX program improving after year one?
Why value flattens after the first fixes, and the practices that keep it climbing.
The road to November
- October 2026Research and interviews with practitioners, customers and partners
- Early November 2026The first answers go live, starting with the future of DEX and AI and DEX
- November 2026The full insights series: articles, leadership briefs and downloads
- And thenA new question answered every month
Have a question you want answered first? Tell us and we’ll put it on the list.