Build the Future of DEX.

• Roadmap Ownership: Own the yearly roadmap and rolling priority window for each account, sequencing customer objectives into a plan the customer recognizes as their own.
• Customer Call Leadership: Run working sessions, strategy sessions, and value discussions, and make sure every session ends with clarity on what happens next.
• Delivery Coordination: Keep the delivery team’s work aligned to the roadmap, manage capacity across accounts, and prevent drift.
• Value Storytelling: Build the case for the work in the customer’s terms (pain point, metric, baseline, target, evidence) and own the annual Executive Business Review and monthly summary.
• Creative Solutioning: Shape unclear customer problems into solutions the platform can deliver.

Please apply only if you meet the following:

• Experience: Substantial experience in product ownership, technical account management, service delivery, or enterprise IT program leadership, with direct ownership of customer relationships and measurable outcomes.
• DEX Platform Depth: Hands-on working knowledge of a Digital Employee Experience platform (queries, dashboards, workflows, remote actions, integrations). Nexthink experience is a strong plus; comparable depth in another DEX platform qualifies.
• Cross-Functional IT Knowledge: Comfort working across endpoint, application, infrastructure, security, and service desk teams, and translating between them and the business.
• Work Management: Disciplined planning, sequencing, and follow-through across a portfolio of accounts.
• Communication: Able to hold the room with a service desk lead and a CIO in the same week, and to write recaps that do real work after the call.

• Remote Actions and Workflows: Author, test, and deploy remote actions for Windows and macOS for data collection and remediation, and design workflows that chain remote actions, campaigns, conditions, and integrations into unattended sequences.
• Dashboards and Queries: Write queries against the DEX platform data model and build live dashboards for service desk, endpoint, and executive audiences.
• Integration and Deployment: Configure connectors (Entra ID, Teams, Zoom, Azure Virtual Desktop, Citrix, ITSM), customer RBAC, and REST API integrations, and deploy DEX agent packages from pilot ring to broad rollout.
• Use Case Delivery: Deliver use cases from the Ellipsys service catalogue end to end, from deployment through remediation and recorded value.
• Live Diagnosis and Remediation: Lead technical diagnosis of customer endpoint incidents, author the fix, verify it in a pilot ring, and deploy it at scale. Own the issue to resolution.
• Customer Sessions and Quality: Demonstrate deliverables in customer working sessions, train customer platform administrators, and test every change in the lab and pilot ring before production.

This is a senior, hands-on engineering role. Please apply only if you meet all of the following:

• Experience: Seven or more years of enterprise endpoint, infrastructure, or systems engineering in production environments managing thousands of endpoints.
• Scripting: Advanced PowerShell or Bash, authoring production scripts that run unattended at scale with error handling, logging, and idempotence.
• Operating Systems: Deep Windows and macOS knowledge: registry and Group Policy, configuration profiles and property lists, services and daemons, logging, scheduled execution, and application deployment.
• Endpoint Management: Hands-on administration of Intune, SCCM/MECM, or Jamf.
• Identity, Networking, and Security: Working knowledge of Active Directory and Entra ID, networking fundamentals (DNS, DHCP, TCP/IP, proxies, VPN), and endpoint security tooling.
• ITSM and Change Management: Working knowledge of ServiceNow or similar and of executing production changes through a controlled process.
• Incident Diagnosis: Demonstrated experience diagnosing and resolving production incidents live and independently.
• Preferred: Hands-on depth in a DEX platform such as Nexthink, ControlUp, 1E, or Tanium; Jamf and macOS scripting, Microsoft Graph and Entra ID app registrations, ITSM REST/JSON/OAuth integrations, Python, and prior consulting or managed-services experience.

• Pipeline Generation and Prospecting: Build and run your own pipeline. Prospect into net-new enterprise accounts, leverage your network, and find ways to get conversations started.
• Full-Cycle Deal Ownership: Own the sales cycle end to end, from first outreach through discovery, technical validation, negotiation, and close, on complex, high-dollar opportunities with multiple stakeholders and long buying cycles.
• Relationship Building: Earn trust and credibility with both prospective customers and our partners. Understand their challenges and where Ellipsys is positioned to deliver value.
• Revenue Generation: Close new business by pairing leading DEX platforms with Ellipsys services, giving customers a complete solution.
• Value and Business Case Development: Translate DEX capabilities into a business case with quantifiable benefits that both the CFO and the CIO will sign off on.
• Customer Success Ownership: Stay close to won opportunities, ensuring the health and satisfaction of existing customers to drive renewal and expansion.
• Travel: Travel for on-site customer meetings, executive briefings, and industry events.

Please apply only if you meet the following:

• Experience: Substantial track record of quota-carrying success in enterprise software sales, with multiple years spent owning complex, high-dollar deals from first call to signature.
• Drive and Ambition: A self-starter who sets a high bar, owns their results, and is motivated to go above and beyond in this role.
• Humble Team Player: You share credit, learn from others, and pitch in wherever the team needs you.
• Hunter Mentality: A demonstrated pattern of building and working your own pipeline. You are as comfortable cold-prospecting into a new account as you are running the final stages of a negotiation.
• DEX Knowledge: Background knowledge of, and genuine enthusiasm for, Digital Employee Experience (DEX) management solutions.
• Channel and Partner Ecosystem Familiarity: Background understanding of how software channel partners and managed service providers are structured and create value.
• Early-Stage Mindset: Comfort with ambiguity and a builder’s instinct. At an early-stage company, you help write the playbook; resourcefulness, resilience, and willingness to act are critical.

Ellipsys is a new and rapidly growing company, and this is one of the most critical roles on the team. The accounts you open and the deals you close won’t just hit a number; they will directly shape where the company goes next. You’ll have a real voice in how we sell, who we sell to, and how we grow, and your impact will be visible from day one.

Opportunities to get in this early, in a market with this much momentum, and help build something from the ground up don’t come along often. If that excites you, apply today.