enterprise-grade Dex services

Adopt.Transform. Evolve.

From initial implementation to enterprise-scale transformation, we help teams build Digital Employee Experience into a core capability.
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Our Three-Step Framework

A proven model for scaling impact, not just checking boxes.

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Adopt: Lay the Foundation

We focus on interpreting the right data, aligning to the right priorities, and building structured governance.

cutting-edge

Transform: Be proactive

We address systemic issues that reduce user friction, drive efficiencies, and build internal confidence in the DEX program. With increasing familiarity, teams naturally expand adoption, visibility, and collaboration.

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Evolve: Impact at Scale

We help you operationalize insights across security, compliance, networking, application management, and more, extending the value to every part of IT and beyond.

Approach

Endless Value.
Every Phase.
On Repeat.

Expect excellence because your people deserve it every day.
Reduce downtime incidents
Improve software license efficiency
Strengthen IT-business alignment
What To Expect

What We Deliver, Endlessly, Because Experience Is Everything.

Driving measurable value from platform to people, again and again.

Start with Purpose. Scale with Clarity. Interpreting your unique DEX insights and aligning to business priorities so every action has intent, governance, and measurable impact.

  • Customized implementation and enablement
  • Full-environment discovery and insight development
  • Business objective mapping
  • Structured governance frameworks to prioritize the right actions at the right time

Proactively Remediate. Optimize with Purpose.  

Proactive automation meets purposeful execution. Your infrastructure runs as designed, teams evolve, and IT becomes a strategic enabler – not a reactive function.

  • Intelligent orchestration that preempts disruptions
  • Custom dashboards, remediations, and user engagement aligned to your business objectives
  • Integrations & workflows across platforms

Elevate the Standard. Expand the Return.

Business value multiplies as DEX fuels strategic decision-making and business agility across your ecosystem.

  • Enterprise-wide standardization and cross-team enablement of DEX practices and decision frameworks
  • Asset cost reduction through intelligent lifecycle management and utilization insights
  • Cross-functional alignment between IT, security, and digital workplace operations
  • Integration of DEX insights into strategic planning and executive reporting
Ellipsys system flow

How Value Compounds Over Time

  • Proactive investments in tailored implementation and governance unlock meaningful insight and immediate wins. This sets the stage for repeatable impact across your environment.
  • With the foundation in place, organizations shift from reactive fixes to proactive, intelligent operations. This reduces uncertainty, increases speed, and frees IT to focus on what moves the business forward.
  • DEX becomes a strategic force embedded across departments, driving smarter decisions, cost efficiency, and long-term resilience as the organization matures.
DEX tranformation
Solutions that drive

Employee Experience Transformation

From digital employee experience strategy to platform licensing,
we help enterprises maximize IT efficiency and adoption.
Shorten employee onboarding
Improve remote work performance
Reduce SaaS sprawl
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Best in Class Technology Partnerships

What makes a platform best-in-class isn’t just its features, it’s the architecture, vision, and ability to scale value as your organization grows. We deeply understand the product DNA of the technology we support: its roadmap, its evolution, and its role in reshaping enterprise IT for the future.
Prevent SLA breaches
Strengthen security posture
Support ESG goals
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Expert DEX Services & Strategy

What sets our delivery apart isn’t just technical skill, it’s the ability to align strategy with execution at every step. Our teams don’t implement platforms and move on, we build DEX programs that mature over time, adapt to real-world complexity, and deliver measurable outcomes across the business. 
Lower audit and compliance risk
Optimize collaboration tools
Improve IT project ROI
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Customer Advocacy & Value Realization

We translate DEX signals, performance degradation, sentiment drops, compliance risk, and automation gaps, into early action and measurable results, driving improvements where they matter most.
Reduce employee frustration
Cut unnecessary vendor spend
Increase talent retention

Let’s Rethink the Future of DEX Together

Whether you’re launching DEX for the first time or scaling it into new corners of the enterprise, Ellipsys is built to elevate your vision and deliver results that last.
Pedro Bados
Neal Vaughan
Mitch Trychta
Hear from our clients

Founded by veterans of the DEX market, Ellipsys is one of the most experienced and capable Nexthink partners worldwide.

Read Full Testimonial

Founded by veterans of the DEX market, Ellipsys is one of the most experienced and capable Nexthink partners worldwide. They possess a deep understanding of our technology and ecosystem, maintain strong ties with our product teams, and their commitment to customer success is unmatched.

Pedro Bados
Pedro Bados
Co-founder and CEO at Nexthink
Hear from our clients

Their ability to deliver complex, high-impact solutions in days, not weeks, made a real difference to our IT outcomes.

Read Full Testimonial

Working with Ellipsys felt less like a vendor relationship and more like gaining a high-performance extension of our internal team. Their ability to deliver complex, high-impact solutions in days, not weeks, made a real difference to our IT outcomes.

Neal Vaughan
Neal Vaughan
Director of Enterprise Solutions at R1 RCM
Hear from our clients

Their focus on automation and tailored approach eliminated countless hours of manual work

Read Full Testimonial

Ellipsys helped turn what could have been a painful migration into a seamless experience. Their focus on automation and tailored approach eliminated countless hours of manual work for our technical team, minimized employee downtime, and enabled IT leadership to stay focused on strategic integration priorities.

Mitch Trychta
Mitch Trychta
Project Manager, Sr. Digital Employee Experience (DEX) Researcher at Vizient
Pedro Bados
Neal Vaughan
Mitch Trychta

Frequently Asked
Questions

A Digital Employee Experience (DEX) platform is designed to enhance employee engagement and productivity. It integrates various tools and technologies to streamline workflows and improve communication. By focusing on user experience, DEX platforms help organizations achieve their operational goals.

Ellipsys was created by practitioners, not just consultants, who’ve lived through the complexity of enterprise IT from the inside. Our team includes seasoned engineers, strategists, and operators who have delivered DEX at scale in some of the world’s most demanding environments.

We’re different because we know that buying a platform is just the beginning. The real challenge is what comes after: operationalizing it, aligning it with infrastructure, and turning it into something measurable. Our deep infrastructure experience, cross-platform fluency, and relentless focus on outcomes, not activity, make us the partner who gets you from insight to impact.

We’re not here to sell dashboards. We’re here to help you build a smarter, more proactive IT organization that thrives under pressure and delivers long-term value.

No. Whether you have a platform in place, are evaluating options, or haven’t started yet, we’ll meet you where you are. We support selection, deployment, optimization, and integration.

Absolutely. Integrations are a core part of our delivery. We connect DEX platforms to identity, patching, ticketing, observability, and reporting ecosystems, so they become part of your broader operational model.

If you’re responsible for managing a modern IT estate, DEX applies to you.

Most IT leaders today are navigating complex digital workplaces: distributed teams, hybrid infrastructure, rising support costs, and growing pressure to do more with less. DEX provides the visibility, automation, and control needed to reduce operational overhead, optimize software and licensing, and shift IT from reactive to strategic.

Whether you’re consolidating tools, scaling remote support, or improving service delivery, DEX enables smarter, faster decisions across your technology landscape.

DEX provides IT leaders with real-time visibility into how systems, devices, and applications perform at the endpoint. It captures performance signals, sentiment, and usage context, giving IT a way to detect issues early, reduce friction, and act proactively. DEX complements existing ITSM and monitoring tools by offering operational clarity where traditional tooling often falls short.

We focus on the outcomes that make IT stronger, faster, and more strategic.

DEX helps reduce time-to-resolution, automate routine tasks, reclaim unused software, and prevent issues before they become tickets. But that’s just the beginning. We help IT leaders gain continuous visibility across their environment, align technology consumption with business priorities, and shift resources away from firefighting toward innovation.

The result is reduced operational cost, increased agility, better alignment with security and compliance goals, and a more empowered IT organization that delivers value far beyond the helpdesk.

Let’s start with a strategic session. We’ll look at your goals, environment, and where DEX could provide leverage. From there, we can tailor a roadmap—whether it’s a full deployment, a pilot use case, or integration support.

Still Have a Question?

Reach out to us for more information.